Patient Resources

We complete Community Health Needs Assessments (CHNA) to assess the health and needs of the people we serve. In addition to providing quality care each day to our patients, we also address the broader and longer-term health issues our community faces.

The CHNA serves as a directional tool for improving the health and wellness of our community. 

Click here to read the 2016 report
Click here to read the 2013 report


Mille Lacs Health System was founded with a mission to provide the region with the highest quality healthcare available. It remains our guiding mission and our highest priority. We are here to serve you, and we encourage you to ask questions about your care, or contact us should you have any concerns.

Click each to see the following pdfs.

Authorization to Release Patient Information
Patient Privacy Notice
Patient Bill of Rights
MN Patient Bill of Rights
Client Bill of Rights


In order to ensure that our patients receive the highest quality care, our Quality Management Department reviews and analyzes the performance and quality of care provided by our doctors, nurses, staff, and by our organization as a whole.

Mille Lacs Health System also voluntarily participates in several major quality assurance programs, including:

Minnesota Hospital Association
STRATIS Health


Please do not hesitate to contact us online or over the phone if you ever have a question about the quality of care you receive at MLHS. All inquiries and submissions are treated with the highest degree of professionalism and respect for your privacy.

Contact Us Online

Quality Manager 320-532-2420


We want to know how satisfied you are! A company called Press Ganey sends our patients a satisfaction survey after visits to MLHS areas such as Clinic, ER, Urgent Care, Long Term Care, Inpatient and Surgery areas. We compare our results with other hospitals to try and make changes based on what you tell us.

If you receive a survey, please complete it and send. By doing this, you’re helping us make your experience the best it can be.